Frequently Asked Questions

Items with a single color usually have a production time of 2-3 weeks, and those with multiple colors can take approximately 3-4 weeks. This period starts after your order is processed and any artwork proofs are confirmed. If your order is for a specific event, please make sure to note that in the designated field during the checkout process.

1. Once your order has been placed, you will receive an email with your order number showing your Glass and Growlers order is now complete.
2. Please allow 1-2 business days after placing order for the art dept and customer service to acknowledge order. 
3. Following that, an email will be sent to you with the Art Proof and Order Confirmation. It is essential that you approve/confirm both the art and order details before we can proceed further The art proof must be approved along with any customer service notes/details before we can proceed with your order. 
4. After all, has been approved/confirmed customer service will email an estimated ship date.
5. When your order is complete you will receive an email with your invoice and tracking information for your shipment.

The price of our growlers depends on the quantity you purchase as well as the style, color, and degree of customization. With our easy-to-use personalization tool, you’ll be able to see how much your order will cost before you make a purchase.

You can cancel your order at any time prior to production. If your order has gone through any art proofing, an art fee will be assessed at time of cancellation. If your order involves apparel, a restocking fee may also apply.

Here are some links for reference that may help with any questions: Vector vs. Raster Graphics and vector.

Please note that art does not become vector by placing a raster image into a vector-based program (Illustrator, etc.) or by saving a raster image in a vector format (Ex: saving a JPG as a PDF, Ai or EPS).

If you do not have a vector version of the art work, we are able to vector it for an hourly art fee of $40.00. We estimate 2 hrs. to vectorize your art.

Please note that you will receive the vector files once they are completed, as well as a pre-production digital proof for your approval.

If you encounter errors with oversized or wrong file types when uploading artwork, simply add the items to the cart without uploading the file, proceed with placing the order, and then email the art files as attachments in response to the order confirmation email.

As is standard for the industry, we have an overage/underage policy of either 12 pieces or 5% of the quantity ordered; whichever is higher. This means your order may ship up to 12 pieces or within 5% over or under the quantity you requested. You will only be billed for what is shipped. If you require an exact quantity, please contact us ASAP and let us know. There is an additional charge for an exact quantity shipment.

It is highly recommended for customers with an upcoming event to verify with the factory the feasibility of processing their order in time. While we make every effort to ensure timely delivery, we usually allow for the order to reach you one or even two days before the specified date. Please note that we cannot guarantee delivery as it is dependent on shipping carriers beyond our control. Refunds will not be issued if the carrier fails to fulfill their shipping obligations. In cases where customers fail to confirm production timelines with the factory leading to a missed event date and subsequent order cancellation, a 4% cancellation fee will be applied to the total order. In case you fail to confirm the production timeline with the factory and they are unable to meet the event deadline, cancelling the order will incur a 4% cancellation fee. Please note that art files alone are not considered notification, so our Customer Service will not be aware of an Event Date unless you provide that information in the notes section of the order form or contact the Sales Department separately in writing. For any orders that you need to be delivered on a specific Event, please contact our Sales Department.

If you require your purchase to arrive on a certain date but the expected delivery date does not work for you, please reach out to our Sales Department to find out about available rush options. Please note, there may be an additional fee for any rush production or shipping.

We do not offer engraving of any kind, however one of our most popular printing colors is the Satin Etch/Faux Etch. Traditional etching is not recommended for drinkware because of the slow production, costly process, and it undermines the integrity of the vessel. Satin Etch/Faux Etch is a frosted print of glass frit bonded to the glass surface. The print is very subtle and classy. Often it is used as a pour mark or line for major chain restaurants. On clear glass the print will be frosted in appearance and does have a textured feel to it but it is embossed onto the glass not engraved or cut into the glass. When printed on dark substrates the frosted print will be tonal to the substrate, again very subtle and almost indistinguishable from the color of the dark substrate, again it does have a textured feel to it but it is embossed onto the glass not engraved or cut into the glass.

One of our most popular printing colors is the Satin Etch/Faux Etch. Traditional etching is not recommended for drinkware because of the slow production, costly process, and it undermines the integrity of the vessel. Satin Etch/Faux Etch is a frosted print of glass frit bonded to the glass surface. The print is very subtle and classy. Often it is used as a pour mark or line for major chain restaurants. On clear glass the print will be frosted in appearance and does have a textured feel to it but it is embossed onto the glass not engraved or cut into the glass. When printed on dark substrates the frosted print will be tonal to the substrate, again very subtle and almost indistinguishable from the color of the dark substrate, again it does have a textured feel to it but it is embossed onto the glass not engraved or cut into the glass. Due to the nature of the print being transparent we will modify virtual proofs. When the print is on flint (clear) glass there will be a gray box outlining the vessel with white print to indicate the placement and sizing and on dark substrates we will show a gray color to see placement and sizing. There is not a way to show frosted or transparent prints on virtual proofs.

If your products are specifically intended to be retail or residential use, it is strongly recommended to use our Citric Acid Proof Series(CAPS) or full-color organic decals to protect your products from the harsh chemicals found in various consumer dishwasher detergents and additives.

Our organic decals are specially designed to withstand over 600 dishwasher cycles. They are fired onto the glass at approximately 400 degrees Fahrenheit making them an ideal choice for major theme parks, museums, casinos, national parks, and other retailers that have products distributed worldwide. These decals are chemically resistant, providing long-lasting protection against acidic substances. However, please note that they can be susceptible to mechanical scratches caused by knives or other metal objects.

If you're looking for a more cost effective option, our Citric Acid Proof Series (CAPS) is the way to go. These are screen printed and fired in the same manner as standard ceramic enamel, ensuring that the logo will not scratch or fade, even if you intentionally use a knife or key on it. Additionally, the CAPS are specifically designed to be resistant to citric acid and other chemicals, guaranteeing their longevity. While our CAPS may have a slightly more matte appearance compared to standard glossy lead-free ceramic enamel, they offer unbeatable protection and durability from your dishwasher.

With either option enjoy worry-free cleaning without compromising the integrity of your dishwasher detergents. Trust our reliable and high-quality prints to keep your glass looking brand new, regardless of the harsh chemicals it encounters.

Mugs and glasses can be decorated with screen printing directly onto the surface or through the use of water slide decals, both utilizing the same type of "ink" but applied with different techniques. For screen printing, mugs are placed onto a cone-shaped holder and printed in a cylindrical fashion. Since every ceramic mug is individually hand crafted and glasses are produced using various molds, there can be slight variations in how they fit onto the cone. With single-color designs, minor shifts of up to 1/4 inch are typically not noticeable. However, with multi-color designs, this could result in one color overlapping another, such as red over black. Water slide decals are an alternative that mitigates this issue, as they are printed on a flat paper and then manually applied to each mug, allowing for precise placement. This method is also used for adding personalized names, locations, and other custom additions. Glass and Ceramic substrates are printed using 2 primary methods; ceramic enamel and organic epoxy. Ceramic enamel is only offered in individual spot colors often identified using the Pantone Matching System or PMS colors. Ceramic enamel is glass frit mixed with ceramic pigments and then fired onto the product at temperatures exceeding 1150 degrees Fahrenheit. Ceramic enamel can be printed in decals using up to 7 colors or direct screen print up to 5 colors. Organic epoxy colors are printed in spot colors as well as CMYK depending on the design. There is still a limit of 7 spot colors where as depending on the design CMYK can be used to sometimes achieve more colors but at close inspection they can considered pixelated do to the mixing of the CMYK colors.